The item wasn't what you were looking for? Or is the product is defect within 30 days of purchase  under normal use?

Please contact info@woolyroo.com prior to returning your item. We will then issue you a returns label. The faulty garment should be returned to WoolyRoo with proof purchase.

We are happy to offer a refund within 30 days of receiving your item/s in accordance with our Returns Policy:

1: The product is unworn, unused and in its original condition.

2: The product still has its original tickets securely attached and those tickets are untampered.

3: The product is returned to us no later than 7 days after lodging your return through the returns portal.

If you meet all the points above and our team is satisfied you meet those requirements upon checking the item then we will happily refund you via your original payment method.

Returns will be processed within 14 business days of receiving your parcel.

Depending on how you originally paid for your item, we will refund your money in the exact same way. 

EXCHANGES
Unfortunately we cannot hold items for online exchanges. To avoid disappointment you are welcome to place a new order for your desired item and send back your unsuitable item for a refund.

Items can be returned for a full refund if they fall within the requirements of the returns policy

 

FAULTY OR DAMAGED ITEMS

We would hate for you to be unsatisfied with the quality of our products. If you have received a faulty item then we will happily exchange the item if still in stock or offer a full refund.

We do have strict quality control measures in place to ensure our garments are of the best quality.

STILL NEED HELP? 
Contact info@woolyroo.com if you need further assistance with your order.