SHIPPING & RETURNS

SHIPPING

Within Aus
Flat Rate Standard Shipping $11 2-7 Business Days
Free Standard Shipping (Orders over $100) FREE 2-7 Business Days
Within NZ
Flat Rate Standard Shipping                                $19     7- 14 Business Days
Dispatch Times

If you require your order urgently then please contact us and we'll do our best to get it delivered out to you ASAP! We can deliver the same day within Adelaide if urgent. 

CONFIRMATION & TRACKING

Once you've placed an order online, you'll receive an email confirmation with your order number. As soon as your order is processed and fulfilled, you'll receive a shipping confirmation email with tracking information. Please allow at least 12 hours for the tracking information to update before reviewing your tracking status. Unfortunately WoolyRoo cannot be held responsible for conditions beyond our control, such as shipping service interruptions.

QUESTIONS?

Email us at info@woolyroo.com

RETURNS

The item wasn't what you were looking for? Or is the product is defect within 30 days of purchase  under normal use?
Please contact info@woolyroo.com prior to returning your item. We will then issue you a returns label. The faulty garment should be returned to WoolyRoo with proof purchase.
REFUNDS
We are happy to offer a refund within 30 days of receiving your item/s in accordance with our Returns Policy:
1: The product is unworn, unused and in its original condition.
2: The product still has its original tickets securely attached and those tickets are untampered.
3: The product is returned to us no later than 7 days after lodging your return through the returns portal.
If you meet all the points above and our team is satisfied you meet those requirements upon checking the item then we will happily refund you via your original payment method.
Returns will be processed within 14 business days of receiving your parcel.
Depending on how you originally paid for your item, we will refund your money in the exact same way. 

EXCHANGES
Unfortunately we cannot hold items for online exchanges. To avoid disappointment you are welcome to place a new order for your desired item and send back your unsuitable item for a refund.

Items can be returned for a full refund if they fall within the requirements of the returns policy

 


FAULTY OR DAMAGED ITEMS

We would hate for you to be unsatisfied with the quality of our products. If you have received a faulty item then we will happily exchange the item if still in stock or offer a full refund.

We do have strict quality control measures in place to ensure our garments are of the best quality.


STILL NEED HELP? 
Contact info@woolyroo.com if you need further assistance with your order.